Product design

Internal Tools for Violet

CLIENT: Violet
CONTRIBUTION: Product Design
YEAR: 2020

OVERVIEW
Finding mental healthcare that meets your needs and understands your situation can be challenging. This can be more so challenging when someone is a part of a marginalized community. Violet is working to match clients to LGBTQ+ affirming healthcare providers. Until recently, Violet had been using a variety of third-party services to accomplish the services that their backend requires. As Violet continues to grow, they needed an in-house solution that would provide all of their needs.

Consider & Learn

To fully understand all that Violet needed it's system to provide, we went through each of the third-party services that Violet was using to fulfill it's needs and created a comprehensive requirement sheet. By creating this framework, it allowed for the prioritization of needs vs wants, and who those features would impact.

Create & Validate

The framework above, provides two experiences that seamlessly work together. By working within the existing design system, this process also provides a more seamless handoff for development.

The first experience is more outward facing. The process included the designing of components that were previously generated via third-party platforms. These components come together to complete the registration experience that connects to the newly created backend.

The second experience, relying on the outer-facing experience, provides administrative tools in a cohesive workspace. This framework allows for the creation of efficiencies for both the client and the administrative staff tasked with billing.

This new experience provides clients with a way for them to make changes regarding their healthcare. This previously was done manually and this design creates administrative efficiencies that previously weren't possible.